Privacy Policy

At Pro Shine Bond Cleaning, we respect your privacy and are committed to protecting any personal information you provide while using our website or services. This Privacy Policy explains how we collect, use, store, and protect your information.

Who We Are

Pro Shine Bond Cleaning is a professional cleaning company providing residential and commercial cleaning services throughout Brisbane and surrounding suburbs.

Website: https://proshinebondcleaning.com.au

Information We Collect

We may collect personal information when you:

• Request a quote
• Submit a contact form
• Call, email, or message us
• Book a cleaning service
• Interact with our website

The information we may collect includes:

• Name
• Phone number
• Email address
• Property address
• Cleaning service requirements
• Booking details
• Any information voluntarily provided by you

How We Use Your Information

We may use your information to:

• Respond to enquiries and quote requests
• Schedule and manage bookings
• Provide requested cleaning services
• Communicate appointment details and updates
• Improve our website and customer experience
• Maintain business records
• Comply with legal obligations

Cookies & Website Analytics

Our website may use cookies and similar technologies to improve functionality and user experience. Cookies help us understand how visitors interact with our website and allow us to improve website performance.

You can disable cookies through your browser settings; however, some website features may not function correctly.

We may also use website analytics tools to collect anonymous information such as browser type, pages visited, time spent on the website, and general visitor behaviour.

Embedded Content From Other Websites

Pages on this website may include embedded content such as videos, maps, images, social media content, or other third-party content. Embedded content behaves in the same manner as if you visited the third-party website directly.

These websites may collect information about you, use cookies, and monitor your interaction with their content according to their own privacy policies.

How We Protect Your Information

We take reasonable steps to protect personal information from unauthorised access, misuse, disclosure, alteration, or loss.

While we implement appropriate security measures, no method of internet transmission or electronic storage can be guaranteed as completely secure.

Who We Share Information With

We do not sell, rent, or trade your personal information to third parties.

Information may be shared with trusted service providers where necessary to:

• Operate our website
• Manage bookings
• Provide requested services
• Process communications
• Meet legal requirements

Data Retention & Your Rights

We retain personal information only for as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, and resolve disputes.

You may request access to personal information we hold about you and request corrections where information is inaccurate or outdated.

You may also request deletion of your personal information where legally permitted.

Legal Compliance & Service Misuse

Pro Shine Bond Cleaning reserves the right to refuse, cancel, or discontinue services where we reasonably believe a booking, enquiry, or customer request involves unlawful activity, fraudulent conduct, abusive behaviour, threats, harassment, unsafe working conditions, or any activity that may place our staff, contractors, customers, or business at risk.

We may cooperate with law enforcement authorities and government agencies where required by law or where reasonably necessary to investigate suspected unlawful activity, fraud, property damage, threats, criminal conduct, or misuse of our services.

Any information provided through our website, quote forms, booking requests, or communications must be accurate and truthful. Providing false, misleading, or fraudulent information may result in cancellation or refusal of services.

We reserve the right to investigate and respond appropriately to false, misleading, defamatory, abusive, malicious, or fraudulent complaints, reviews, claims, or reports regarding our services. Nothing in this policy limits our legal rights or remedies available under Australian law.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business operations, website functionality, or legal requirements. Updated versions will be published on this page.

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